Refund policy

RETURN & REFUND POLICY

At Soultier, every piece is created with intention and care. Because of the limited and exclusive nature of our drops, all sales are final.

Please read the policy below carefully before placing your order.

All Sales Are Final

We do not offer refunds, returns, or exchanges unless:

  • There is a verified mistake on our end

  • You received the wrong item

  • You received the wrong size

  • Your item arrived damaged (not including damage from shipping carriers)

Refunds will only be considered with clear photo evidence and must be submitted within 5 days of delivery.

Incorrect Item or Size

If you receive the wrong item or wrong size due to an error on our part:

  • Contact us within 5 days of delivery

  • Provide clear photo proof of the mistake

  • We will arrange a resolution

If approved, we will correct the issue accordingly.

Size Exchanges (If Available)

If you would like to exchange your item for a different size and the requested size is still in stock:

  • Exchanges are allowed at our discretion

  • The customer is responsible for all shipping costs (return and reshipment)

  • Item must be unworn, unwashed, and in original condition

We do not guarantee size availability due to limited inventory.

Refund Approval

Refunds will only be issued if:

  • There is valid proof of a confirmed mistake on our end

  • The issue cannot be resolved through exchange

Refunds are not provided for:

  • Incorrect sizing selected at checkout

  • Buyer’s remorse

  • Minor variations in color due to lighting or screen differences

  • Shipping delays outside of our control

Contact Us

If you believe there has been an issue with your order, please contact us at:

soultierus@gmail.com

Include:

  • Your order number

  • A detailed explanation of the issue

  • Clear photo evidence

We are committed to fairness and will always do our best to make things right when the mistake is ours.